ISUE Librarians Conducts 3rd Professional Development Program

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Advancing the skills, traits, and competencies of library staff that contribute to a good customer service and customer satisfaction is one of the goals of conducting this professional development program. Thus, the 3rd in-service professional development program with the topic “Customer Service” was conducted on July 17, 2023 at the Reference Section of the University Library, Echague campus.

The invited resource speaker was the able Dr. Marita Garcia Sanchez, former Vice President for Academic Affairs at La Sallette, Santiago City, Isabela. Dr. Sanchez pointed out that good customer service is a revenue generator. It provides clients with a comprehensive and cohesive experience that aligns with the purpose of an organization. In the context of the library, librarians are frontiers so they have to give the best service that their client’s need and deal with them appropriately to achieve customer satisfaction as she added.

Mrs. Aileen J. Lagmay, Technical Services Librarian gave a brief introduction of the Resource Speaker and served as the EMCEE/facilitator of the said event.